Frequently Asked Questions

  1. Shipping Costs? Shipping costs are priced at a flat rate of $8 for regular parcel post, $11 express. Free shipping is offered to orders over $150. Parcels are sent via Australia Post satchels with Australia Post shipping times
  2. I think I had these when I was a child? You may just have! They have been around for 25 years.
  3. Can I buy these in department stores? Wizard Magic Pens products are not available in large department stores.
  4. I saw these at xyz shop? While you may find something similar, authentic and genuine Wizard Magic Pens products are only available in Australia online, in market settings and boutique gift stockists. Contact for further information.
  5. How do they work? Magic Pens are a two pen system. While your coloured markers draws, the use of the white marker on top will colour change OR erase the colour. They are also able to be used in reverse, that is, if the white marker is drawn first (invisible) then using any coloured marker in the range over the top, will reveal the drawing.
  6. Which erases and which colour changes? A colour changing marker is identified by mismatched lids and bases. The base colour will be what the marker draws. The lid colour is the result after the white marker is applied. Erasables have matching lids and bases. The use of the white marker on a erasable, lifts the ink off the page.
  7. Washable? Magic Pens are a water based marker, which means that they are easily removed off most surfaces. Please spot test. Fabric removal requires warm water as directed on the packaging.
  8. Do they really not dry out? Yes! Its true. They will last upto 8 days without their lids. If they are looking dry at this point, don’t worry. They aren’t ready for the bin. Simply remove the tip and add two drops of water. Replace the tip and lid. Your pen will be ready to go again. You can add water as needed.
  9. Where are you located? Perth. Stock is posted from Perth so please be weary this increases Australia Post shipping times to various locations.
  10. If I select local pickup, can I come today? You sure can, stock is readily available. Just remember, Perth is a long way if you live outside its radius… please select local pick up carefully as in order to post the items, we require a shipping fee (unless you qualify for free shipping with a $150 order). Orders are dispatched within 24 – 48 hours, personalised items allow an extra 48 hours.

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